FAQ
Frequently Asked Questions
Choosing in-home care is an important decision, and it’s natural to have questions. At PrimeCare In-Home Support, we’re here to provide clear, honest information so you can make the best decision for yourself or your loved one.
If you don’t see your question below, please contact us — our team is happy to help.
Understanding In-Home Care
The basics of non-medical care
What is non-medical in-home care?
Non-medical in-home care provides assistance with everyday activities that help individuals remain safe, comfortable, and independent at home. Unlike home health care, non-medical care does not include medical treatments or skilled nursing services.
Our caregivers assist with personal care, companionship, meal preparation, light housekeeping, transportation, medication reminders, and other daily living activities.
Who can benefit from in-home care?
Our services are ideal for:
- Seniors who wish to age in place
- Individuals with disabilities
- Adults recovering after hospitalization
- Individuals with limited mobility
- Family caregivers who need temporary respite
- Anyone who needs additional support with daily living activities
Do you provide medical care?
No. PrimeCare In-Home Support provides non-medical in-home care services. We do not provide skilled nursing, medical treatments, or administer medications. If medical care is needed, we encourage families to consult the appropriate healthcare professionals.
How do I know if my loved one needs in-home care?
Some common signs include:
- Difficulty bathing or dressing
- Trouble preparing meals
- Missed medications
- Frequent falls or mobility concerns
- Memory issues
- Difficulty keeping up with household chores
- Increased loneliness or isolation
If you’re uncertain, we’re happy to discuss your situation and help you explore your options.
Our Services & Care Plans
What’s included, and how it’s personalized
What services does PrimeCare In-Home Support provide?
Our non-medical in-home care services include:
- Personal care assistance
- Bathing, dressing, and grooming
- Companion care
- Meal preparation
- Medication reminders
- Light housekeeping
- Laundry assistance
- Mobility support
- Transportation assistance
- Respite care
- Activities of Daily Living (ADLs)
Every care plan is personalized based on the client’s unique needs.
Can care plans be customized?
Yes. Every client has unique needs and preferences. We work closely with clients and their families to develop personalized care plans that can be adjusted as needs change.
Can services change over time?
Yes. As care needs evolve, we can adjust your care plan and schedule to provide the appropriate level of support.
Do you provide transportation?
Yes. Our caregivers can provide transportation assistance for medical appointments, grocery shopping, errands, social activities, and other community outings, depending on the client’s care plan.
Scheduling & Getting Started
Setting up care, on your timeline
How often can a caregiver visit?
We offer flexible scheduling based on each client’s needs. Care may be arranged for a few hours a week, daily assistance, respite care, or ongoing support. During your consultation, we’ll discuss the schedule that works best for your situation.
Is there a minimum number of care hours?
Yes. We require a minimum of 4 consecutive hours of care per day. During your free consultation, we’ll help you find a schedule that fits your needs within that minimum.
How do I get started?
Getting started is simple:
- Contact PrimeCare In-Home Support
- Schedule a free consultation
- Discuss your care needs and goals
- Receive a personalized care plan
- Begin receiving compassionate in-home care
Can family members be involved in the care plan?
Absolutely. We believe communication with families is essential. We work closely with clients and their loved ones to ensure care plans reflect individual preferences, routines, and goals.
Cost & Coverage
Pricing, service areas & why families choose us
How much does in-home care cost?
The cost of care depends on several factors, including the level of assistance needed, the number of care hours, and the personalized care plan. We encourage you to contact PrimeCare In-Home Support for a free consultation and customized care recommendation.
What areas do you serve?
PrimeCare In-Home Support proudly serves families throughout the Bay Area, including:
- Alameda County
- Contra Costa County
- Santa Clara County
- San Mateo County
- San Francisco County
If you’re unsure whether we serve your community, see our full list of service areas or please contact us.
Why choose PrimeCare In-Home Support?
Families choose PrimeCare In-Home Support because we are committed to:
- Compassionate, client-centered care
- Personalized care plans
- Respect for independence and dignity
- Reliable, dependable caregivers
- Flexible scheduling
- Responsive communication
- Serving families throughout the Bay Area
Our goal is to provide dependable support that helps clients continue living safely and comfortably at home.
Still have questions?
If you have additional questions about our services or would like to discuss your care needs, our team is happy to help you explore the best in-home care options for you or your loved one.
Or call (925) 289-2207