Non-medical in-home care helps people with everyday activities so they can stay safe, comfortable, and independent at home. Our caregivers assist with personal care, companionship, meal preparation, light housekeeping, transportation, medication reminders, and other daily living activities. It does not include medical treatment or skilled nursing.

Home care is non-medical help with daily living, such as bathing, meals, and companionship. Home health care is medical care ordered by a doctor, such as skilled nursing or therapy. PrimeCare provides non-medical home care. If your loved one needs medical care, we work alongside their healthcare professionals and do not replace them.

No. PrimeCare In-Home Support provides non-medical care only. We do not provide skilled nursing or medical treatments, and we do not administer medications. If medical care is needed, we encourage families to speak with the appropriate healthcare professionals.

In-home care is a good fit for seniors who want to age in place, adults with disabilities, people recovering after a hospital stay, people with limited mobility, and family caregivers who need a break. It also suits anyone who needs extra help with daily living activities.

Common signs include difficulty bathing or dressing, trouble preparing meals, missed medications, frequent falls or mobility concerns, memory changes, difficulty keeping up with housekeeping, and increased loneliness or isolation. If you are unsure, we are happy to talk through your situation at a free assessment.

With in-home care, your loved one stays in their own home and receives one-on-one help on a schedule you choose. Assisted living and nursing homes are residential communities. Many families choose home care because they want to keep familiar surroundings and routines. Our services can grow or shrink as needs change.

California defines home care services as nonmedical services provided by a registered home care aide. The law lists help with bathing, dressing, feeding, exercising, personal hygiene and grooming, transferring, ambulating, positioning, toileting and incontinence care, and assisting with medication the client self-administers. It also lists housekeeping, meal planning and preparation, laundry, transportation, correspondence, making telephone calls, shopping, and companionship. Read the exact wording in California Health and Safety Code 1796.12.

Home care aides provide non-medical help. They do not provide medical treatment or skilled nursing, and they do not administer medications. California law also says an aide may not assist with medication that would otherwise require administration or oversight by a licensed health care professional. If a task needs a nurse or doctor, we ask the family to involve the right professional.

No. Caregivers do not administer medication. They can provide medication reminders and, where California law allows, assist with medication the client takes on their own. They cannot assist with medication that would otherwise require administration or oversight by a licensed health care professional.

Yes. PrimeCare In-Home Support is a licensed home care organization, HCO #014700283. Home care organizations in California are licensed by the California Department of Social Services.

Yes. Every PrimeCare caregiver is a Registered Home Care Aide with the CDSS and completes fingerprinting, a criminal background check, and a comprehensive screening process before working with clients. California also requires licensed home care organizations to clear each aide on the state registry before the aide has direct client contact.

California requires licensed home care organizations to maintain workers’ compensation coverage for their home care aides, an employee dishonesty bond, and general and professional liability insurance. Ask us for details on our coverage at your free assessment.

California requires home care aides to complete entry-level training before working with clients, including orientation and basic health and safety, and ongoing annual training. Our team also matches each caregiver to the client’s needs, such as dementia care or mobility support. Ask us about the training behind a specific caregiver you are considering.

Cost depends on the level of assistance, the number of care hours, and your personalized care plan. PrimeCare offers flexible scheduling with a 4-hour minimum shift. For context, the national median for a non-medical caregiver was $35 per hour in 2025 according to the CareScout Cost of Care Survey, and Bay Area costs can differ. See our billing page or request a personalized quote.

PrimeCare currently accepts private pay and private insurance, such as many long-term care insurance policies. Coverage depends on your policy, so we recommend asking your insurer what it reimburses and what documentation it needs. Contact us and we’ll talk through your options.

Yes. We require a minimum of 4 consecutive hours of care per shift. During your free assessment we help you find a schedule that fits your needs within that minimum.

Start by matching the schedule to the real need, such as mornings for bathing and meals, or evenings for bedtime routines. Check whether a long-term care insurance policy applies, and look into local programs through the Alameda County Area Agency on Aging or the Eldercare Locator. We can help you build a plan around your budget.

Ask whether the agency is licensed, how it screens and trains caregivers, how it handles a caregiver who is sick or doesn’t suit your loved one, what services it can and cannot provide, how it communicates with families, and what it costs. The American Cancer Society and the Alzheimer’s Association both share question lists you can use.

An agency screens and registers caregivers, handles scheduling, and manages the employer side of the relationship, which families who hire privately may need to handle themselves, including payroll taxes and workers’ compensation. An agency office can also help when a caregiver is out. Private hiring can cost less per hour, but the family carries more of the responsibility. Check with an accountant about household employer rules before hiring privately.

After your free in-home assessment, we match a caregiver based on your loved one’s needs, personality, and preferences, and on the schedule. If the match isn’t right, tell us and we’ll work with you on another option.

Absolutely. We believe communication with families is essential. We work closely with clients and their loved ones so care plans reflect individual routines, preferences, and goals, and we adjust them as needs change.

We are a locally based San Leandro agency. Care plans are personalized, scheduling is flexible, caregivers are Registered Home Care Aides who are fingerprinted and background checked, and our team stays in touch with families. Our free in-home assessment comes with no obligation.

Call us or request a free assessment. We visit your loved one at home, learn their needs and routines, and build a personalized care plan with no obligation. Then a matched caregiver starts on the schedule you choose.

We meet you and your loved one at home to talk about daily routines, abilities, safety concerns, and goals. We look at the home, answer your questions, and recommend a care plan and schedule. There is no obligation to start care.

It depends on the schedule and caregiver availability. Call us as soon as you know you need help, including before a hospital discharge, and we will do our best to start care quickly.

As often as you need. Care may be arranged for a few hours a week, daily assistance, respite care, or ongoing support, with a 4-hour minimum shift. We can adjust the plan as needs change.

Yes. We offer overnight care and 24-hour care, arranged as the right schedule for your loved one’s needs. We recommend the option at your free assessment.

Yes, as part of your loved one’s care plan. Their own caregiver can help with transportation to medical appointments, pharmacies, grocery shopping, and community activities, with mileage reimbursement when a personal vehicle is used. It is not a separate ride service. See our transportation page.

PrimeCare serves families throughout the Bay Area, including Alameda, Contra Costa, Santa Clara, San Mateo, and San Francisco Counties. See our full list of service areas, or call to confirm your city.

Yes. Our caregivers provide calm, consistent, non-medical support for people living with memory loss. See our dementia care and Alzheimer’s care pages.

Yes. Our caregivers help with daily routines, mobility, meals, and household tasks during recovery, alongside the medical care your loved one receives. See post-hospital recovery care and stroke recovery care.

Yes. We provide non-medical support with mobility, personal care, and comfort. See our Parkinson’s care, incontinence care, and palliative support pages.

Yes. Our respite care gives family caregivers dependable relief for a few hours, a day, or overnight.