Transportation assistance for seniors, provided by your caregiver.
Safe, non-medical transportation to appointments, errands, and essential activities, so your loved one stays independent and your family has peace of mind.
Free assessment, no obligation. Serving the Bay Area. Licensed home care organization, HCO #014700283.
About transportation support
Getting there safely, with someone you trust.
Getting to an appointment or running an essential errand can become difficult when driving is no longer practical. Our caregivers provide transportation assistance designed around each client’s mobility, comfort, and safety needs.
Transportation is part of your loved one’s care plan with PrimeCare In-Home Support. It is provided by their own caregiver, as part of a scheduled care visit, and is not a separate ride service. Before each trip, the caregiver allows extra time for boarding and exiting, assists with mobility devices, and secures belongings and equipment.
Transportation is provided for non-medical purposes. Caregivers do not provide ambulance or emergency medical transportation, or medical treatment during a trip. In a medical emergency, call 911.
Is it time?
Signs your loved one may need transportation support.
- No longer feels comfortable driving independently
- Has difficulty getting in or out of a vehicle safely
- Has stopped attending medical appointments because getting there is hard
- Needs help with errands, grocery shopping, or essential activities
- Relies heavily on family members for rides
- Has mobility limitations that make travel harder
- Has family caregivers struggling to coordinate frequent trips
If getting around has become a recurring challenge, a free assessment can help decide what support makes sense for your loved one.
Transportation support includes
Transportation support with safety in mind.
Medical and healthcare appointments
Rides there and back, with help getting in and out.
Pharmacies and essential errands
Prescription pickups and other important stops.
Grocery and essential shopping
Shopping trips with a caregiver by your side.
Community activities
Social outings that keep your loved one connected.
Entering and exiting the vehicle
Patient, steady help getting in and out of the car.
Mobility and walking assistance
Support before and after every trip.
Safety monitoring throughout the trip
Attentive care from door to door.
Family communication
Updates on scheduled trips so everyone stays informed.
How mileage works
Mileage reimbursement, explained up front.
Transportation is provided in the caregiver’s personal vehicle, so eligible mileage is reimbursed. We discuss it with you before any trip begins, so there are no surprises.
Caregiver’s personal vehicle
Trips use the caregiver’s own vehicle, as part of a scheduled care visit with your loved one.
$0.725 per mile
Eligible mileage tied to your loved one’s transportation needs is reimbursed at $0.725 per mile.
Separate from the care rate
Mileage reimbursement is separate from the caregiver’s service rate. We agree on it with the client or responsible family member in advance.
Safety and precautions
Every trip starts with safety.
Our caregivers take reasonable precautions before and during every trip. Transportation is non-medical only: no ambulance, emergency medical transport, or medical treatment while traveling.
Pre-trip safety check
We consider mobility, condition, destination, and transportation needs before each trip.
Safe boarding and exiting
We allow enough time and provide appropriate help entering and leaving the vehicle.
Mobility equipment
Walkers, canes, and other equipment are handled appropriately and safely.
Seat belt use
Clients are expected to use seat belts and other vehicle safety restraints.
Weather and road conditions
Trips may be adjusted, delayed, or rescheduled when conditions create an unreasonable safety risk.
Emergency awareness
Caregivers are trained to recognize emergencies and will call 911 when appropriate.
For families
Safer travel for older adults and peace of mind for you.
The CDC explains how older adult drivers can stay safer on the road, and NHTSA shares resources for older drivers and their caregivers. If driving is becoming a concern, talk with your loved one’s doctor.
- Keep medical appointments and prescriptions on schedule
- Reduce reliance on family members for every trip
- Support independence with steady, respectful help
- Stay informed with updates about scheduled trips
Need a break from coordinating trips? Our respite care can help.
Why families choose PrimeCare
A trusted caregiver behind the wheel.
Built around the person
Transportation planned around your loved one’s mobility, comfort, schedule, and destinations, with flexible scheduling.
Screened, registered caregivers
Every caregiver is a Registered Home Care Aide with the CDSS and completes fingerprinting and a full criminal background check.
Licensed and flexible
PrimeCare is a licensed home care organization, HCO #014700283, serving families throughout the Bay Area.
How it works
Getting transportation support is simple.
1
Free assessment
We learn about your loved one’s mobility, schedule, and destinations.
2
Transportation plan
We set the types of trips, help needed, scheduling, and mileage reimbursement.
3
Caregiver matching
We match your loved one with a caregiver suited to their needs and preferences.
4
Trips begin
Your caregiver provides the planned trips, and we adjust as needs change.
Explore related care
Frequently asked questions
Transportation support questions, answered.
Didn’t see your question?
Talk to our team. We’ll walk you through options and next steps.
Is transportation a separate ride service?
No. Transportation is part of a client’s care plan and is provided by their own PrimeCare caregiver during a scheduled care visit. We do not offer standalone rides or a dedicated transportation service.
What kind of transportation do caregivers provide?
Non-medical transportation to medical and healthcare appointments, pharmacies, grocery and essential shopping, and community activities, plus help entering and exiting the vehicle and mobility assistance before and after each trip.
Do caregivers provide medical or emergency transportation?
No. Transportation is non-medical only. Caregivers do not provide ambulance or emergency medical transportation, or medical treatment during a trip. In a medical emergency, call 911.
How does mileage reimbursement work?
When a caregiver uses a personal vehicle, eligible mileage tied to the client’s transportation needs is reimbursed at $0.725 per mile. It is separate from the caregiver’s service rate and is discussed with the client or responsible family member before any trip begins.
Can my loved one bring a walker or cane?
Yes. Caregivers handle walkers, canes, and other mobility equipment safely and allow extra time for boarding and exiting the vehicle.
Can a caregiver take my loved one to doctor appointments and pharmacy visits?
Yes. Transportation to medical appointments and pharmacies is part of our transportation support, as non-medical assistance. Caregivers do not provide medical treatment.
What if the weather is bad?
Safety comes first. A trip may be adjusted, delayed, or rescheduled when weather or road conditions create an unreasonable safety risk, and we will let the family know.
How much does it cost?
Cost depends on the care schedule plus eligible mileage. PrimeCare offers flexible scheduling with a 4-hour minimum shift. See our billing page or contact our team for a personalized quote.
How do we get started?
Call us or request a free assessment. We learn about your loved one’s needs, mobility, and destinations, then build a personalized care plan with no obligation.
Let’s build a care plan together.
Free, no-obligation consultation, personalized to your family’s needs.
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